Refund policy

Return and Refund Policy

We offer a 7-day return window. You have 7 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, undamaged, and in its original packaging with all labels, accessories, and proof of purchase. Pool cues and billiards products must be free from chalk marks, dents, scratches, stains, signs of play, modification, repair, or other signs of use.

To request a return, email info@cueandfelt.com with your order number and reason for return. Do not send an item back before receiving written return instructions. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. Contact us as soon as possible if an item is damaged, defective, or incorrect. Include clear photographs or video of the product, outer box, inner packaging, and shipping label. Keep all original packaging until the issue is resolved.

When the issue is confirmed as our or our supplier's error, Cue & Felt will arrange an appropriate remedy, which may include replacement, compensation, or a refund. Return shipping for an approved damaged, defective, or incorrect item will be covered.

Non-Returnable Items

Customized or personalized products, used cues, items with chalk marks, products that have been assembled or altered, consumable accessories such as cue tips, chalk, gloves, and towels, clearance or final-sale items, gift cards, and items missing original packaging or accessories cannot be returned unless defective or required by law.

Customer-Choice Returns

If you change your mind, order the wrong model, size, color, or configuration, you are responsible for return shipping. Original shipping fees, duties, taxes, remote-area charges, and handling fees are non-refundable unless required by law. A return must be sent to the address provided in our written authorization, which may be a US returns facility. Do not use the supplier's address without our instructions.

Refunds

We will notify you after the return has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time. Contact info@cueandfelt.com if more than 15 business days have passed since an approved refund.